The first step we take is to assess. We assess the condition to make sure a chair is in good enough shape to be refurbished.

Our promise is we do not send a single chair to landfill – anything that can’t be refurbished is ethically recycled.

Only about 85% of what we receive passes our condition assessment and is able to be refurbished and put into the circular economy.

Every chair that comes back to us
starts with a thorough cleaning: We use eco-friendly cleaning and plant-based disinfecting products to ensure the chair you receive isn’t emitting anything harmful. Every chair is thoroughly cleaned before we start any refurbishment work. We steam-clean any fabric and vacuum up any dirt or debris that may have been collected in the harder to reach areas.

We then inspect the chair and repair any minor damage:  This includes testing that the product's standard functions are working as they should, that all screws, bolts and are as they should be and finally joints in the metal frame that need re-tightening or damage to the upholstery.

We check and replace foam padding if necessary. If it is a bit worn out, we replace it with shaped foam. The foam padding inside your office chair plays a key role in supporting good posture by distributing your weight evenly across the seat pad.

So, if the existing cushion is worn out, we replace it.

We then go to work making sure the seat and backrest look clean and new. For leather products, we heat and re-stretch the leather to smooth out any sagging. We then rub in leather conditioner to make it look fresh.

For fabric chairs, we check to make sure the cushion is in good order.  For the fabric, we have 100s of office chair patternsthat our skilled refurbishes use to cut and re-upholster the seat and back. We use special glues that are environmentally friendly.  

We remove the backing and wrap the fabric, making it look like new.

For solid, or stacking chairs, we do a thorough cleaning of the seat and back. Polishing out scratches and treating the surface with a special non-toxic cleaner.

If your chair has metal arms, legs or backrests, we clean and polish it to its original shine. For painted frames, we respray any damaged or marked areas to ensure the surface is returned to an as-new state. For plastic and wooden frames, we spray and give a light polish, paying special attention to rubbing out any marks or light scratches.

When you are giving a second life to an office chair, you want to be sure it still has all of the functionality of a new one. We use silicone to lubricate every gas height cylinder to make sure it runs smoothly. This is a key step that we take to be sure you aren't giving up any functionality when participating in the circular economy.

We check all removable parts, be it the arm caps, the castors, or the wheels of a chair, the base, as well as the seat adjustments. We have parts for hundreds of the most popular office chairs in stock at our warehouse, and we replace anything that isn't up to our "Good as New" standards.

Once we decide to replace or refurbish the moving parts, we Install hardware & fittings: No matter how comfy or stylish an office chair looks from the outside – unless there’s the proper hardware & fittings installed inside it won’t be sturdy enough over time. We make sure all wheels are securely attached along with any other necessary parts such as lever arms etc. until everything fits nicely to be sure it doesn't wobble or have anything loose when you get it.

No chair gets packed and shipped out without one last check, making sure it is clean and functional and something you will be excited to unbox in your home or office. We want you to join our dream of a truly circular economy. Treat your chair well and send it back to us when you are done with it. You are now part of The Office Crowd, making little decisions that translate to a huge environmental impact.